Tenant Portal Cuts Support Tickets by 55%

The Challenge

A property management company with 3,000+ units was drowning in support calls for maintenance requests, lease documents, and payment inquiries — all handled manually via email and phone.

Our Solution

We designed and deployed a secure tenant portal with self-service maintenance requests, online rent payments, document access, and real-time status tracking — all with role-based access for tenants, managers, and owners.

Key Results